'You', 'Your' or 'Customer(s)' - An individual or legal entity who is visiting our website or consuming any service from Sociograph.
'Sociograph', 'we', 'us' or 'our' - Sociograph Solutions Private Limited
'Sociograph Application', 'Service', 'Software', or 'Platform' - Suite of applications made available at any of Sociograph's websites or subdomains of these websites.
'Subscription Service', Sociograph('s) Service(s), Service - All of our web and mobile based marketing and sales applications, tools and platforms that you have subscribed to by an Order Form or directly on the website or via a thirdparty marketplace or that we otherwise make available to you, and are developed, operated, and maintained by us, accessible via Sociograph's websites or another designated URL, and any ancillary products and services that we provide to you.
Visitor(s) - Individual people or accounts that are designated and authorized by Customer to access Subscription Service or other individual people or accounts who access Sociograph's websites.
User(s) - Individual people or accounts that are designated and authorized by Customer to access Subscription Service
Contact Information - The name, email address, phone number, online user name(s), telephone number, and similar information submitted by visitors to our website or landing pages
General Privacy Statement:
You provide your personal information, for example, your email address, phone number etc and billing information to us while creating an account with us. We store that information reliably and securely. We use this information only to service your account. When you install our services, we may collect non-personally identifiable data (like location, IP address, feature usage) of your visitors/users. When using our Mobile Apps, based on your authorization - we may track your location, SMS, Email and Calls (including recording calls).We use common Internet technologies, such as cookies and Web beacons, to keep track of your interactions with our Websites, applications, and emails. We may collect following non-personal information when you visit our Website or Customer Websites but not limited to Your Computer's IP Address, Operating System, Browser type, location, Referral source, duration of visit, pages visited, links clicked etc.
When you are using our web applications, we may collect non-personal information such as your navigation across our product, which and how many pages you visit, time spent on various pages, and your computer's IP address, operating system, browser type and screen resolution.
You may additionally authorize us to connect your internal systems which may include your or your customers information (eg. Social Network, E-Mail Accounts, CRM Accounts etc) using features of our application, where we will access the information that you authorize us access to, via an authentication. Your information and your customers information will be used ONLY to serve YOUR account. We do not sell or share or trade your data to other customers, or third parties.
We may also collect non-personal data about your usage of features and store that data in our platform. We may track SMS/email inbox, read call logs, use user's location data to enable features designed in Sociograph's platform. However, this information would only be used to service your account. We will not share your personal information with anyone except as described in this policy.
We may use this information to personalize your customer's experience on your platforms, as defined by the order form or the service that you have subscribed to.
We post customer testimonials and comments on our Websites, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
Use of Payment Information
If you give us credit card information or transact with us online using other facilities like Debit Card or Net Banking , we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage payment processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
We employ other companies and people to provide services to visitors to our Websites, our customers, and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive Personal Information (such as a credit card number and/or geo-location data) is collected on our Websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Social Media Features
Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Subscription Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described in 'Opting Out and Unsubscribing' below. If you provide information to our customers as part of their use of the Subscription Service, our customers decide how long to retain the personal information they collect from you. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Subscription Service.
International Transfer of Information
In additional to the statements made in this policy regarding sharing of collected information, we may disclose your information in following cases:
We use the various standard Website visit tracking tools to collect non-personal information about your Website Navigation Behavior, and we may use the information to personalize your experience with us.
Upon request Sociograph will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:
To exercise any of these rights, please contact us at email@example.com We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
Our Usage Policy, at http://www.iamdave.ai/page/fair_usage_policy applies to us and to our customers and, among other things, prohibits use of the Subscription Service to send unsolicited commercial email in violation of applicable laws, and requires the inclusion in every email sent using the Subscription Service of an 'opt-out' mechanism and other required information. We require all of our customers to agree to adhere to the Usage Policy at all times, and any violations of the Usage Policy by a customer can result in immediate suspension or termination of the Subscription Service.
You may unsubscribe from our marketing communications by clicking on the 'unsubscribe' link located on the bottom of our e-mails, or by sending us email us at firstname.lastname@example.org. Customers cannot opt out of receiving transactional emails related to their account with us or the Subscription Service.
Our customers are solely responsible for their own marketing emails and other communications; we cannot unsubscribe you from their communications. You can unsubscribe from our customers' marketing communications by clicking on the 'unsubscribe' link located on the bottom of their emails, or by contacting them directly. If you find any of our customers violating our fair usage policy, then do notify us @ email@example.com and we will take appropriate action in a reasonable period of time.
Use of Collected Information
Sociograph uses information collected to provide you with the services you request. We may use information collected to provide you users with additional information about our Services, partners, promotions, and events. Sociograph may use information collected to improve our Websites and Services. We do not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. We may share information collected with other companies, that work on our behalf.
Your Company and Billing/Payment information like Company Name, Address, Size, Revenue, Tax Id, Profit etc. when you provide this information as part of trial or sign-up process with us. We collect and process payment information from you when you subscribe to the Subscription Service, including credit cards numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect sensitive information from you