Banking

Customers Embracing Interactive Banking Channels

Banks and Financial Service companies are under increasing pressure to improve service quality while lowering costs to remain competitive in an extraordinarily turbulent and uncertain market. In today’s market and economic environment, where product and pricing no longer provide a clear competitive advantage, banks must improve customer service. Customer interactions begin and conclude with distribution …

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Branchless Banking – The future of India

Digital-first banks have acquired eminence in India today and the financial inclusion reforms are ready to roar. Take a look into the scenario of the banking ecosystem and its expeditious journey towards branchless banking in India through this article. What is branchless banking? Branchless banking has been outlined as the strategy that delivers banking services …

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All about Kiosk Banking – Microbanch, Services, Advantages

What is Kiosk Banking? Kiosk is a small cubicle powered by AI technology to enable various functions and transactions depending on the point of deployment. In terms of banking, Kiosk facilitates various cash and cashless transactions without the need for customers to visit the actual bank. This sophisticates the customers’ banking experience, preventing the need …

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Virtual Avatars transforming Digital CX in Banking

The pandemic has changed people’s perception of what’s possible and what’s feasible. In practically every industry, including banking and financial institutions, the constantly changing market, cutting-edge competition, and rising customer expectations have become a general thumb rule to adapt to. In banking, customer experience (CX) is an integral part of any strategic approach to meeting …

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The New Age of AI Micro Branches

Banks have to constantly rethink their strategies to match customer expectations, with 81% of customers managing their banking online. The modern customer demands complete convenience, including the ability to bank at any time of day. They also anticipate banks to provide lightning-fast assistance when transacting or requiring assistance. Although customers may accomplish a lot of …

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BFSI 2021-Upcoming Trends Reshaping the Banking Sector

The unforeseen pandemic has forced people to change their fundamental lifestyle and the way they interact with the outside world. This shift has accelerated an already gradually shape-shifting phase of digitalization. It has its arms widespread into almost every industry with Banking sector as no excuse. In order to survive the battleships of prohibited physical interactions, …

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BFSI Leaders discuss autonomous banking possibilities in the virtual summit ‘Future of Banking’, organized by DaveAI in partnership with Intel.

On September 03rd, 2020, DaveAI in Partnership with Intel Corporation organised the “Future of Banking” summit, which brought in more than 150 attendees from various banking & financial services enterprises from India. The virtual summit discussed autonomous banking possibilities in the future like digi-branches and virtual bank branches powered by Virtual Avatars, which as a concept was well received by the audience. …

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